Customer FIRST Support Programs for Wonderware solutions help you realize maximum value from your Wonderware investment.
The Customer FIRST Support Program for Wonderware covers
all Wonderware offerings, except IntelaTrac and Skelta, which are described
separately, below. Support is available
at Primary, Standard, Premium and Elite levels to meet your needs.
Customer FIRST for Wonderware, includes the following benefits:
- Free software version upgrades, fixes, patches and service packs keep your Wonderware software current and secure, leveraging new features and ensuring that existing applications keep running
- Customer FIRST mobile app gives you a quick overview of your support and services agreement
- Expert training on Wonderware software keeps employees ahead of the curve
PLUS with Premium and Elite memberships, enjoy the following additional benefits:
- Up to 24 hours of expert guidance on best practices, from initial rollout through ongoing phases of your Wonderware installation through dedicated technical support consulting services
- Software Asset Manager application, which helps track and manage all of your Wonderware software licenses and streamlined software update services
- Free Software License Replacements for damaged or lost licenses