Schneider Electric also builds Wonderware system utilities and new services to help clients achieve even greater productivity, including:
Wonderware Software Asset Manager (SAM) – This optional utility enables license inventory management and patch management services. It conveniently discovers and reports on installed Wonderware licenses and streamlines the process of patching and upgrading your Wonderware software.
Global Customer Support (GCS) Website – The GCS Website is a collaborative information repository supporting Wonderware software applications. From the latest news, patches and updates, to compatibility information, demo applications, best practices, blogs and forums, and access to experts, the GCS Website is invaluable.
Customer FIRST has distinct program levels designed to give you the level of support your business needs. Depending on what Wonderware software you need to cover, the following benefits are possible:
- Award-winning technical support – Get access to 24/7/365 technical support, with expert assistance throughout the software lifecycle
- Software upgrades and enhancements – Get free version upgrades and the latest fixes, patches and service packs for your software
- Software Utilities – Leverage a growing stable of software utilities, including: the Wonderware Software Asset Manager, to quickly and easily track and manage your Wonderware software licenses and apply security and performance software updates at multiple locations; and the Customer FIRST Benefits Mobile App, to get a quick overview of your support and services agreement
- Optional Services and System Management – Enjoy access to a wide array of optional services and discounts, based on the needs of your business and your budget.
The exact features vary with the Wonderware software you own.