Wonderware Customer Support
Program Overview
Wonderware Customer Support Services complement our industry-leading software products and ArchestrA technology with a high-value blend of technical support, the latest software updates for all purchased products and support services designed to address lowering the total cost of ownership. This offering supports customers throughout the application lifecycle to maximize return on investment and leverage their current software investments as they evolve into the progressive technologies of tomorrow.
Wonderware Customer Support is provided by a broad network of Wonderware Certified Support Providers, backed by our award-winning corporate Technical Support organization.
Technical Support
Wonderware's support organizations are responsive, award-winning teams of specialists committed to delivering world-class customer support. Our Certified Support Providers (CSPs), in more than 200 locations around the globe, meet Wonderware's highest standards by meeting rigorous certification requirements for our products and services. Wonderware Technical Support consistently receives accolades for superior support, most recently earning Support Center Practices (SCP) certification for consistent performance two years in a row. Wonderware has also been rated Number One in Customer Service by the readers of Control magazine for four consecutive years.
Wonderware provides and maintains highly qualified top-notch support by requiring its providers to have expertise in manufacturing, process automation and information systems, industrial engineering and relational database design and to participate in challenging certification programs.
